Medicare and Coronavirus: What You Need to Know

By Seema Verma

Administrator, U.S. Centers for Medicare & Medicaid Services

Since older Americans are particularly vulnerable to coronavirus (COVID-19), I wanted to let you know the steps we’re taking to help our Medicare beneficiaries cope with the pandemic.

We’re warning Medicare beneficiaries that scammers may try to use this emergency to steal their Medicare number, banking information, or other personal data.

Unfortunately, scammers come out of the woodwork during times of uncertainty and change. So make sure you give your Medicare number only to your doctor, pharmacist, hospital, health insurer, or other trusted healthcare provider.

If someone calls you on the phone, says they’re from Medicare, and asks for your Medicare number or other personal information – just hang up.

Remember: Medicare never calls its beneficiaries to ask for or to “verify” Medicare numbers.

My agency finished removing Social Security numbers from all Medicare cards last year in order to reduce fraud and protect Medicare beneficiaries from identity theft. Even with this change, you should guard your Medicare card. Treat it like a credit card. Be sure to check your Medicare claim summaries for errors and questionable bills.

If you suspect Medicare fraud, please report it by calling Medicare’s toll-free customer service center at 1-800-MEDICARE (1-800-633-4227), or by visiting

I also want to inform you what Medicare covers with regard to coronavirus.

If your doctor orders a COVID-19 test for you, Medicare covers all of the costs. You should not have any cost-sharing.

Medicare also covers all medically necessary hospitalizations. This includes extra days in the hospital for in-patients who were on the verge of being discharged, but were diagnosed with COVID-19 and had to stay longer under quarantine.

There’s no vaccine for COVID-19 at this time. However, if one becomes available, Medicare will cover it.

If you have a Medicare Advantage Plan, you have the same benefits as people with Original Medicare. Medicare Advantage plans are now required to have the same cost-sharing for COVID-19 lab tests as Original Medicare: zero.

Medicare also recently expanded its coverage of telehealth services to enable beneficiaries across the country to receive a wider range of healthcare services from doctors without having to travel to a healthcare facility.

These changes allow beneficiaries to communicate with their doctors without having to physically go to a healthcare facility, thus cutting their risk of acquiring or spreading the virus. And frontline clinicians will be better able to stay safe themselves while treating people with Medicare.

Doctors, nurse practitioners, clinical psychologists, and licensed clinical social workers can deliver telehealth services via phone and video chat. Medicare beneficiaries can receive telehealth services in their home as well as in any healthcare facility, including a physician’s office, hospital, nursing home, or rural health clinic.

Telehealth services include routine office visits, mental health counseling, and preventive health screenings for cancer and other illnesses.

By helping healthcare institutions across the nation offer medical services remotely, telehealth helps free up hospital emergency departments and doctors’ offices to deal with the most urgent COVID-19 cases. For example, you can talk with a doctor about your diabetes management or prescription refill without having to go to his or her office.

During this emergency, Medicare will pay for telehealth services at the same rates as in-person services, giving doctors and other clinicians an incentive to use this alternative and reserve their offices to treat those who truly require in-person care.

We know many Medicare beneficiaries are concerned about the spread of coronavirus and the threat it poses to their well-being. That’s why we’ve taken these rapid steps to ensure that the Medicare program continues to protect our beneficiaries while maintaining trusted access to care in these uncertain times.

LAS Annual Conference on Elder Abuse POSTONED

With the guidance and orders that have been put in place throughout the state and locally, LAS has made the decision to postpone the Elder Abuse Conference set for May 12th. While this is a disappointment for the agency, it is clearly necessary and required to ensure everyone’s safety. 

While we are hopeful that we will be able to reschedule the Conference to a later date, we can’t confirm that that will be possible at this time.  Although we hope that attendees will bear with us, we are happy to issue refunds now to anyone who has registered so far. You can request a refund through Eventbrite or by sending an email to   

We will be sure to keep you updated in the coming weeks, to let you know either way whether we have been able to reschedule the Conference.  If you are not already on our mailing list and would like to receive updates about the Conference, please email and include your preferred name.

Thank you for your understanding and patience in this process!  LAS is committed to the safety of older adults and the community that serves them.

Thank you to The Rotary Club of Oakland!

Thank you to The Rotary Club of Oakland and especially to their Community Services Committee, for a $2,500 grant awarded on March 6 to Legal Assistance for Seniors (LAS)! Funds will be used to purchase laptops for improving the Medicare counseling provided by LAS’ Health Insurance Counseling and Advocacy Program (HICAP).

Rotary Club of Oakland Donation

New App Displays What Original Medicare Covers

Today, the Centers for Medicare & Medicaid Services (CMS) launched a new app that gives consumers a modernized Medicare experience with direct access on a mobile device to some of the most-used content on

The new “What’s Covered” app lets people with Original Medicare, caregivers and others quickly see whether Medicare covers a specific medical item or service. Consumers can now use their mobile device to more easily get accurate, consistent Original Medicare coverage information in the doctor’s office, the hospital, or anywhere else they use their mobile device.

The What’s Covered app is available for free in both Google Play and the Apple App Store. The app is available in Google Play at:, and is available in the Apple App Store at:

See the Medicare website for more information.

LAS News Article

LAS makes the front page of the East Bay Times and The Mercury News. To read the incredible story of help and hope, click here.
Thank you to the partnership of the Bay Area News Group and the Contra Costa Crisis Center for making this possible through the annual Share the Spirit program.

New Medicare Cards Coming in 2018 – Beware of Scams

Medicare enrollees will be receiving new Medicare cards starting in April 2018.  These cards will contain new “Medicare Beneficiary Identifier” numbers that will no longer be the same as peoples’ Social Security numbers.  This “Social Security Number Removal Initiative” is designed to better protect Medicare beneficiaries from identity theft, however any change creates an opportunity for scammers to target seniors and others for their own financial advantage.  Be advised, there is no charge for the new card and Medicare does not call enrollees for any additional information!

For more information, see the article on the California Health Advocates website – Beware of Scams – and watch this video.

Please report any suspicious scams to our Senior Medicare Patrol (SMP) at 1-855-613-7080.


Fall Fundraiser – Save the Date!


Legal Assistance for Seniors’ Fall Fundraiser

Thursday, October 12th 5:30-8:30pm
Woods Bar & Brewery 1701 Telegraph Avenue Oakland, CA 94612

Come support and celebrate with live music, empanadas, and an open bar (beer and wine).  For a limited number of guests (first come first serve), there will be a walkthrough of the brewing process by the brewmaster.

Details to follow!